1. Information We Collect

Personal information

• Name, phone number, email address, and mailing address when you provide them through our forms, by phone, or in person
• Date of birth and Medicare eligibility information you choose to share so we can assist you
• Information about your current coverage, doctors, and prescriptions that you provide during consultations

Technical information

• Browser type, device information, and pages visited on our website
• Cookies and similar technologies used to operate and improve the website

Customer communications

• Records of appointment requests, phone conversations, and messages exchanged with our office

2. How We Use Your Information

• To schedule, confirm, and follow up on consultations and appointments
• To answer your questions and provide the services you request
• To send appointment reminders and service updates you have consented to receive
• To meet our legal, licensing, and record-keeping obligations

3. Text Messaging Privacy

If you opt in to receive text messages from Kathy Watson Medicare, we will use your phone number to send messages such as appointment confirmations, reminders, scheduling updates, and responses to your inquiries. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or call us at (757) 737-3995.

4. How We Share Information

We do not sell your personal information. We share information only:

• With service providers who help us operate our website, scheduling, and communications, and who are bound to protect your information
• With insurance carriers, at your direction, when you choose to apply for or manage coverage
• When required by law, regulation, or a valid legal process

5. Cookies

Our website uses cookies to function properly and to help us understand how visitors use the site. You can adjust your browser settings to refuse cookies, though some features of the site may not work as intended.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your information in line with industry standards and our licensing obligations.

7. Data Retention

We keep personal information only as long as needed for the purposes described above and as required by insurance licensing and record-keeping laws.

8. Your Rights

• You may request access to the personal information we hold about you
• You may ask us to correct or update your information
• You may ask us to delete your information, subject to our legal record-keeping obligations
• You may opt out of text messages at any time by replying STOP

To exercise any of these rights, call us at (757) 737-3995, email us at [email protected], or write to us at 4620 Haygood Rd Suite 2A, Virginia Beach, VA 23455.

9. Third-Party Links

Our website may link to third-party websites, including official government resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Children's Privacy

Our website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest version. Material changes will be posted on this page.

12. Contact Us

Kathy Watson Medicare
4620 Haygood Rd Suite 2A, Virginia Beach, VA 23455
Phone: (757) 737-3995
Email: [email protected]
Fax: (757) 392-3510